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Ordering Information

Ordering is simple and easy. You can order 24/7 on our website at www.megacandles.com or by calling us at 732-399-9222 Monday thru Friday 10:00AM to 6:00PM EST.

If you wish to place an order via the website, you can browse for the products on both the left and top navigation bars on virtually all web pages. Alternatively, you can enter search terms in the "Search item# or keyword" space on the top navigation bar, also on all of our web pages.

Once you would like to purchase a specific product, select the configuration and/or color and then enter the quantity and add it to your shopping cart by clicking the "Add to Cart" button. If you have not created an account or logged in during this session, you will then be prompted to do so.

You will then be taken to the shopping cart screen, you can then continue shopping or click on "Proceed to Checkout."

During the checkout process, you will simply need to enter your billing and shipping address, credit card information (via a secure payment process) and confirm your order. And you're done!

Availability

We try to ensure the products listed on our site are always in stock so we can ship them the same or next business day. In the rare circumstance where a product is not in stock, we will let you know when it will be available to ship on the product page.

Canceling or Changing An Order

Once you place an order, you can log into your account, click on "Your Account" and check the status of your order. You can cancel your order and obtain a refund at any time BEFORE we process the order to our warehouse. After we have processed the order, however, we unfortunately cannot cancel it. Note that we usually process the orders within an hour or less.

Please call us to change or cancel an order so that we can try to stop it before it ships.

Payment Methods We Accept

We accept American Express, Visa, MasterCard, Discover and other account credits from any prior returns or refunds are also acceptable as forms of payments.

Order Confirmations / Order Status

Immediately after your order is successfully placed, you will receive a confirmation e-mail of your order. You can also log into your account and click on "View Your Order / Billing History” at the top of every web page to view the order. The order status will be listed under "Shipping Status”. If the order is not visible in your account and you have not received a e-mail, we did not receive your order and there was no charge to your credit card. You can re-enter that order.

When we process your order, the order status is listed as "Not Yet Shipped" and when shipped, "Shipped".  Once the order is shipped you will receive a e-mail with the tracking number.